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How to Order
Order Process
Before proceeding with your order, we will discuss the details of the service to ensure the best results. Please use our inquiry form to provide details regarding the analysis you require.
After the discussion, please fill out the order form and send your sample to the address below. If you need a sample shipping kit, we offer a sample box for an additional fee. Please contact us for more information.
【Shipping Address】
Hokkaido System Science Co., Ltd.
Next-Generation Sequencing Service Team
2-1, Shinkawa Nishi 2-Jo
Kita-ku, Sapporo 001-0932, Japan
TEL: (011) 768-5901 E-mail: hss-ngs@hssnet.co.jp
Hokkaido System Science Co., Ltd.
Next-Generation Sequencing Service Team
2-1, Shinkawa Nishi 2-Jo
Kita-ku, Sapporo 001-0932, Japan
TEL: (011) 768-5901 E-mail: hss-ngs@hssnet.co.jp
* Please ensure that samples arrive on weekdays between 9:00 AM and 6:00 PM. We do not accept deliveries on weekends or public holidays.
* We are not responsible for any issues that may occur during transportation.
Cautions
– Product specifications and service details are subject to change without notice.
– Due to the nature of the service, cancellations cannot be accepted once processing has begun. If a cancellation is unavoidable, charges for completed processes will be billed accordingly.
– Samples provided for analysis should comply with the P1 level regulations of the Cartagena Law on the use of genetically modified organisms by the Ministry of Education, Culture, Sports, Science, and Technology.
– We do not accept infectious samples (e.g., HCV, HIV). For human clinical samples, please ensure that informed consent has been obtained.
– This service is intended for research purposes only and should not be used for purposes such as manufacturing or quality control of pharmaceuticals or food products, or for medical diagnostics.
– We are not responsible for any losses or damages resulting from the use of this service.
– We are not responsible for any intellectual property, safety, or regulatory issues related to the provided samples or requested methodologies.
– Submitted samples will not be stored or returned.
– If the collected library yield does not meet our quality criteria due to sample-related factors*1, we will consult with you regarding further steps. Additional charges may apply for re-preparation of the library.
*1 Sample-related issues that may affect library yield
– Sample quantity is below the required amount.
– Sample degradation is observed.
– Sample purification level is insufficient.
– Presence of contaminants undetectable by Nanodrop, Qubit, or electrophoresis.
Even if a sample passes the quality check, it is possible that no library will be obtained.
In some cases, the cause may remain unidentified. We appreciate your understanding in advance.
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– Sample quantity is below the required amount.
– Sample degradation is observed.
– Sample purification level is insufficient.
– Presence of contaminants undetectable by Nanodrop, Qubit, or electrophoresis.
Even if a sample passes the quality check, it is possible that no library will be obtained.
In some cases, the cause may remain unidentified. We appreciate your understanding in advance.